OUR COMMITMENT TO YOU

This document outlines our service commitment to you in respect to the Credit Card Authority or Direct Debit arrangements made between yourself and Operation Mobilisation Australia Ltd ABN 66 010 759 270. It sets out your rights, our commitment to you and your responsibilities to us, together with where you should go for assistance. Please note that we also process all monthly authorities for gifts to the OM Overseas Aid Fund and OM Australia Inc.

INITIAL TERMS OF THE ARRANGEMENT

In terms of the Monthly Authority arrangements made between us and signed by you, we undertake to periodically charge your nominated account or card for the agreed amount for financial support of your nominated worker or ministry project. This will continue until 3 months after your nominated worker completes their service unless you cancel this arrangement prior to that time.

PROCESSING ARRANGEMENTS

The first charge under this monthly arrangement will occur during the month as nominated on your authorisation. If you have not nominated a commencement date we will process the week we receive the authorisation and monthly from there on.

Charges are processed on either 7^th, 14^th, 21^st or 28^th of each month.

If we receive your authorisation for the month after we have completed the processing, the first charge will occur on the following processing day of that month for the nominated month(s).

If any charge falls due on a non-business day, it will be charged to your account on the either the previous or next business day following the scheduled processing date.

We will give you at least 14 days notice in writing when changes to the initial terms of the arrangement are made. This notice will state the amount, frequency and next processing date as well as any other changes to the initial terms.

If you wish to make any changes please contact our Finance Office on 03 8820 3200 or by emailing us at finance.au@om.org

YOUR RIGHTS

CHANGES TO THE ARRANGEMENT

If you want to make changes to the arrangement, please contact us (as above). These changes may include:

• Deferring the processing; or
• Altering the authority; or
• Stopping an individual charge; or
• Suspending the authority; or
• Cancelling the authority completely.

ENQUIRIES

Please direct all enquiries to us, rather than your financial institution, and these should be made at least five working days prior to the next scheduled processing date.

All personal customer information held by us will be kept confidential, except that information provided to our financial institution to initiate the authority to your nominated account.

DISPUTES

If you believe that a charge is incorrect, please contact us. We will refund any incorrect charge made.

YOUR COMMITMENT TO US

It is your responsibility to ensure that:

• Your nominated account can accept credit charges (your financial institution can confirm this); and
• That on the processing date there are sufficient funds available in the nominated account; and
• That you advise us if the nominated account is transferred or closed.

If your charge is returned or dishonoured by your financial institution, we will contact you by phone or email notifying you of this. If we are unable to contact you after several attempts, we will issue a final letter notifying you that we have been unable to process your donation. If we do not receive a response to this final letter from you, we not attempt any further charges.

We thank you for your support of our ministry and please contact us if you have any questions.